Customer satisfaction is always our top priority, therefore we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not completely satisfied with your goods we will happily offer you a refund.
18 South Molton Street
Please read carefully our return policy to ensure you can proceed with your request as quick as possible.
All returns should be sent back to us in their original packaging provided. Return outside the 14 day window may be accepted at our discretion. The item(s) should be returned unworn and in perfect condition, with all designer garment tags still attached.
Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer at their shipping cost. Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return. Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product. Briefs, swimming costumes and bikini bottoms should be tried on over underwear.
Returns may not be accepted if the strip has been removed (swimming wear) or if the items are soiled (lingerie), and may be sent back to the customer at their shipping cost. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team (firstname.lastname@example.org).
HOW TO RETURN AN ITEM?
Please contact us by email (email@example.com) within 7 days of receiving your order, we will issue you with a Returns Number required to proceed with the return. Fill in the return form with your return number previously requested and the reason why you want to send your item(s) back. If an item is faulty, please provide details why. Enclose your return form with the item(s) you wish to return. You will be notified by email once your return has been received and processed. Please make sure you ship the items you wish to return back to us within 14 days. Returns outside these time frames may be accepted at the discretion of Boudi Fashion management team.
All successfully returned items will be credited to the account used to originally purchase the items, less any taxes or import duties incurred. The original shipping charges will not be refunded.
If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us by email on firstname.lastname@example.org or call +44 20 7993 8382 or What'sApp +44 7707 707766 between the hours of 10am - 7pm GMT Monday to Saturday and 11am - 6pm GMT on Sunday.